Slotimo Casino - Player concerned about delayed winnings.

Created an account on Slotimo, just to try it out. Played a few casino games. Then I decided to bet on few matches, and won.

Currently I have a pending bank transfer (7204,- DKK) but after reading the comments, I think, I might not get my 7204,- DKK.

Hello Vaxdk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotimo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick.

Thank you for you reply.

I'm not quite sure if the account has been verified yet. However, they required a few documents of me to proceed the withdrawal. Those documents has been sent.

I won my winnings with my own money. No bonuses attached at all.

The status of the withdrawal has been on pending since Friday (11-08-23), and still are.

I've tried to reach out to Support, KYC. Their KYC team asked me for a selfie with my drivers license. They got that. But they stopped replying. Support arent replying either.

Spoke to one of their chat operators yesterday regarding my withdrawal. She told me I would receive an email if theres an update.

/René

Greetings.

I have great news. I've received my winnings today. Although I had a feeling that I wouldn't get them. Due to the complaints, I have read.

Thank you very much, and keep up the good work.

Dear Vaxdk,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru