The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that time. The player had complained about the delay, stating that he had successfully made withdrawals in the past and that the casino was unnecessarily delaying the payout. However, the issue was resolved when the player received his money. The Complaints Team then marked the complaint as resolved in their system.
Slotimo Casino - Player claims that payment has been delayed.
Amount: €3,000
Slotimo Casino
Safety Index:Below averageSafety Index
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5.1
Slotimo Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Since the 13th of October, I have requested a payout. A while ago, slotimo paid out on a weekly basis. Now, I've been waiting for 10 days and keep receiving the same delaying response.
Automatic translation:
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1 year ago
Dear Bigboss528,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Hello Kristina, I have already made a few withdrawals at slotimo. A new KYC verification of my person is no longer necessary. Slotimo simply artificially delays the payout. And that's not fair.
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1 year ago
Dear Bigboss528,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
