The player from Lower Saxony requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Slotimo Casino - Player claims that payment has been delayed.
Amount: €4,000
Slotimo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello everyone, first of all it's great that you make such a platform available. I hope you can help me. I requested a withdrawal of 4000 euros from the specified casino on 11/30 and it is now 12/12 and absolutely nothing has happened. It's not my first payout there and I'm verified there too. Strangely enough, the first payout about 2 1/2 months ago for 800 euros went pretty quickly, although I still had to verify myself. Unfortunately, this time the communication is a straight 6. I get the same phrases every day as an answer that everything will be fine, I just have to be patient a little longer or sometimes there are suddenly technical problems. I feel massively fooled and have the feeling that you want to avoid paying out. Unfortunately, I have no way of reaching anything there, because the chat, as I said, offers no help. I really hope that you have the opportunity to help me and that you might reach someone there. I would be very happy about an answer and if you need further contact details you can of course contact me at any time.
Kind regards Marc
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1 year ago
Dear MarcW92,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Even now after 13 days no update. I don't know what else to do. FYI I am verified and this is NOT my first withdrawal.
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1 year ago
Translation
Hello Kristina! In fact, the payout was sent yesterday and was in my account today after 14 days 🙂
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1 year ago
Dear MarcW92,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
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