The player's winnings got limited as he claimed free spins. The complaint was closed as the player resolved the issue with the casino.
Slotilda World Casino - The player's winnings got limited.
Amount: €5,000
Slotilda World Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
Good evening,
I actually really enjoy playing at Slotilda World and have had consistently positive experiences so far. But now I have a huge problem and I don't understand why Slotilda World is behaving like this.
I deposited an amount on Friday and clicked the 100 Free Spins Bonus on Free Spins Friday. Then I didn't want it after all and clicked it away again. Somehow that didn't work, but ok. I thought, then I just don't use the free spins and that's fine. Now I've finally, finally won (5300 euros) and wanted to withdraw 5000 euros. Now I am told that only €500 is possible because that is the maximum win from the free spins. Except I didn't use a single free spin!!! Nobody replies to my inquiries, the chat only uses standard answers and my VIP status is of no use either. I verifiably did not use the free spins. Why is Slotilda World still canceling my winnings? I am very grateful for any help. Surely it must be possible to accommodate me as a player who really left that much money there, especially since I didn't use these free spins.
Automatic translation:
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11 months ago
Hello Testi99,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotilda World Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Is it possible to forward the link of the bonus you used (or screenshot of it)? How much did you deposit in order to get the spins? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Hello Nick,
Thank you for your message and for opening the case.
Again to explain: I received the free spins but did NOT use them. I played completely without a bonus!!! My account has been fully verified for months and I deposited 350 euros. Last contact was yesterday and it was about the cancellation of my prize. Like I said, I don't have one
Automatic translation:
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11 months ago
Translation
Hello Nick,
Thank you for your message and for opening the case.
Again to explain: I received the free spins but did NOT use them. I played completely without a bonus!!! My account has been fully verified for months and I deposited 350 euros. Last contact was yesterday and it was about the cancellation of my prize. As I said, I didn't use a single free spin.
Automatic translation:
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11 months ago
Translation
You can close the case, I just got the feedback that my winnings will be paid out.
I can really recommend Slotilda World, they have completely accommodated me.
Automatic translation:
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11 months ago
Dear Testi99,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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