The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Slotilda World Casino - Player claims that payment has been delayed.
Amount: €1,000
Slotilda World Casino
Safety Index:Above averageSafety Index
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6.5
Slotilda World Casino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
hello, on July 1st I won the progressive jackpot at Holmes of 15,500 euros. On July 2nd I was then fully verified. as stupid as one is with such a high profit. I then gambled away everything up to 1000 euros by 06.07. on 06.07 the mail came, they allegedly cannot pay out the winnings, then canceled the last 1000 euros and I should apply for them again. that was also 4 days ago. nothing happened and after 5 mails from me to the finance department consistently not answered. according to the terms and conditions, a progressive diver jackpot is paid out with the complete profit. Of course I asked. On July 2nd, when the 2,000 euros came, I still had an account balance of 13,500. I'm enclosing the answer. I don't know if I still have a chance at it, but the open 1000 euros have been available for payment for 9 days now. What can I do now? if screenshots are needed please let me know: lg jeany
Automatic translation:
Public
Public
1 year ago
Dear jeany198200,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
