The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Slotilda World Casino - Player claims that payment has been delayed.
Amount: €3,000
Slotilda World Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello
I have problem with this casino for withdrawal of 3000 euros.
I paid 80 euros and got %200 bonus.
I played with this money and met all wagering requirements. Then I created my first withdrawal request for 1000 euros. This money was paid out via Mifinity in a few hours. Then I wanted to have 1000 euros paid out 3 times each time (a total of 3000 euros).
Since 06/10/2023 (Saturday) my further withdrawal requests have not been processed.
They are still in progress.
I asked several times in live chat, unfortunately it didn't help. Live chat staff said they have no control over that.
So I sent an email to the finance department. Unfortunately I didn't get an answer.
I discovered and registered this casino at Casinoguru.
I also gave this casino a very good rating but I think it was so early.
My player name: Suluboya
could you please help me Thanks.
Automatic translation:
Public
Public
1 year ago
Dear Suluboya,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear Suluboya,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
