HomeComplaintsSlotified Casino - Player unable to withdraw due to Bitcoin-only option.

Slotified Casino - Player unable to withdraw due to Bitcoin-only option.

Amount: $400

Slotified Casino
Safety Index:Low
Submitted: 18 Jun 2024 | Case closed : 10 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from West Virginia found that the casino only supported Bitcoin withdrawals, despite offering multiple cash deposit options during sign-up. The player lacked a Bitcoin account and was unable to get assistance from the casino's live chat and email support. The complaint was rejected due to the player's lack of response to follow-up questions, preventing further investigation.

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6 months ago

I have been playing the same game, diamond dragon, for over a month. I have never seen a deposit or withdrawal process for receiving the money from the account and it only allows some type of Bitcoin withdrawal process and I don't have any type of Bitcoin account. When I signed up, it gave multiple cash deposit options, but no type of cash withdrawal option. I have contacted support thru their live chat, with no avail, as well as online thru their support email as well with no luck.. what do I do?!

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6 months ago

Hello Angelic81,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotified Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please keep in mind that the player has to choose from the available payment methods and chose from the available ones.

Looking forward to your answer.

Regards,

Nick

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6 months ago

It's been verified for about 2 months, no it was a bonus and I've never gotten a response from the casino since I signed up

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6 months ago

It gives the option to deposit with a credit or debit card, but withdrawal is only Bitcoin wallets etc

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5 months ago

Hello Angelic81,

As stated previously, you must chose from the available payment methods which is Bitcoin in this case.

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5 months ago

Dear Angelic81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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