Slotified Casino - Player's withdrawal has been delayed for KYC verification.

I first played with a no deposit bonus and meet the requirements to be able to withdraw. But in order to do that I had to make a verification deposit of $29.98. So I did and once it cleared I submitted a withdrawal for only my winnings ( leaving my deposit on so I could have a playable balance). With my deposit I ended up winning the $118 and requested a second withdrawal for that amount. A day or two later I received an email asking for my KYC info so with it I also replied asking how long does the verification process take. I never heard back. I also sent several emails asking about it and still no reply. Their online support agents sometimes shows available and sometimes unavailable. I have left several messages during both times to never get a reply back. Now when you first go to withdrawal it states in writing that it you have 24hrs to reverse your withdrawal before it gets approved in which you will be paid in another 24hrs. Making it sound like you have your winnings in 48hrs. Mine is still at waiting for approval. I have a feeling I will never see my winnings. All the red flags are present but what can you do.

Dear landchobbies4u,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that the withdrawal has been pending for nearly a month?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Sure I am willing to answer any questions if it helps get this figured out. I do have one question is everything for the public to see at this moment. The reason I ask is I don’t want to make a mistake. I don’t mind sharing person info with you and the company. I just don’t want to share it with the world. Meaning any proof of me sending my kyc, home address, and all.

So no I have never processed and received a withdrawal before. This would be my first one. I know it can take some time but I have played and received withdrawals from several casinos. Even my first ones never have taken this long. But even the ones that took two weeks at the most. 3-5 days to verify my KYC, 2 days to process it, and 1-5 days before it was deposited in my LTC wallet. I could always reach out to support and actually get an update. Not so much here.

Yes the withdrawal has been stuck in pending for over a month. And sadly I don’t think I’m the only one. If you go to their Facebook page, and look at some of the comments sadly.

As far as proof of passing KYC. I’m not sure where to find that on their site. And actually come to think of it never seen anything related to tell you if you are verified or not like every other Online Casino. However I received an email on July 11 asking for my KYC info. Which I replied that day with everything they asked for. Also asking how long does the process take. But never heard anything back from them. Besides a ton of promotional coupons sometimes 2-3 a day. But as of right know I can not say if I have been fully verified with them. But I would think they would have enough respect or customer know how to at least reach out with an update.🤷🏻‍♂️. Or reply back. As I have sent several emails asking

How I originally found this website. I was searching google to see if anyone else has had issues. This was after I submitted a complaint to the Federal department. I came across a head like that stated the same as this " a player from VA has filed a complaint……….." and I thought it was referring to what I submitted to the federal department. Because I do live in Virginia. I tried sending an email to the address listed on the chat stating I was from VA. So I sent an email stating asking if it was referring to me or if not I have similar issue. And never seen a reply back for yall abote it.

Thank you for your reply, landchobbies4u. Before we continue, I'd like to revisit the first paragraph of your first response. I want to clarify that everything posted in this thread (other than messages or screenshots containing sensitive information) is currently public. if you wish to have all messages hidden from the public, please do not hesitate to let me know and I can set it up for you. If you want to provide some additional supporting evidence or communication between you and the casino outside of this complaint thread, feel free to send everything to my email address - kristina.s@casino.guru. 

Thank you.

So very randomly I woke up to having my withdrawal deposited from slotified to my wallet address. So they did end up paying me. Not sure if anyone here did anything behind the scenes. But some how I feel I never would have received it if I didn’t file a complaint here. This place has my vote. Thank you everyone for all the help. It really means a lot that there are still people in this world willing to fight for what is right.

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, landchobbies4u, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Kristina

Casino.Guru