The player struggles to verify his account as he has to provide multiple documents. The complaint was resolved as the player verified himself.
SlotHunter Casino - The player struggles to verify his account.
Amount: €350
SlotHunter Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Dear guru team,
This is about Slothunter Casino trying weird verification actions on me. Wanted to pay out 350 euros despite a large loss, so the payout is not a profit. Payout was simply declined. I always got these answers 2 days ago it started.
Here I give you again what I wrote to the support in English. See them below.
Ladies and gentlemen
here are the answers to your questions:
1. What is your main source of income? Unemployment benefit
2. Do you have other sources of income? winnings
3. What are you total annual earnings? €0 - €29,999
4. What is your expected level of spending per year? €0 – €10,000
5. What is your employment status? Unemployed
6. What is your primary occupation? Job seeking
VIP support:
Thank you for answering the questions!
An additional verification is the requirement of our license. Unfortunately, the licensing rules have become stricter and now we are forced to ask our players for additional information. I am very sorry if you are inconvenienced by the verification process, but I sincerely hope for your help in this. ️
We ask that you upload the following documents to your account:
Proof of unemployment benefit for the last 6 months.
The screenshot of the payouts with your winnings.
Bank statement in PDF for 6 months, where you can see that you get your main income in bank account.
A document for the last 6 months showing the transfer of the funds you have deposited at our casino. It depends on the payment system used and can be a PDF statement from the bank account/e-wallet.
To complete the verification of your account, we also ask you to upload a selfie with your passport. It should be done in such a way that it is obvious that your hand is holding the ID card (your elbow should be visible).
VIP Support Manager response
Gave all requested documents uncensored and then this came:
Hello dear ...,
I hope you are doing well! I apologize for the long answer, but it was necessary to gather all the necessary information.
You must upload an official certificate of unemployment benefit in your profile. You also need to upload a screenshot of the last withdrawal page in your personal account at another casino.
If there's anything else I can do for you, please let me know.
Thank you for everything and I wish you only the best!
After that I sent Slothunter the notice from the office and the screenshot of the other win.
There are only certificates from normal employers, but the notification from the employment office should be sufficient or actually the transfer from the office, which I also sent to the casino as a screenshot. It's enough for me, because it's not even a win that I wanted to pay out here.
Automatic translation:
Public
Public
2 years ago
Hello dreamless86,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotHunter Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
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2 years ago
Translation
Hello Nick and thanks for the quick reply.
So I've actually been fully verified (KYC) for years.
I find it very questionable that only when winning (payouts) are asked for unusual proof or requested to submit it later.
The whole thing has been running here since October 20th, 2022. My selfie was accepted in minutes.
I find it strange that a transfer that I had documented with a screenshot is not enough as proof and they need an official certificate of my unemployment benefits. There is only the notification. I've also read complaints on here that Slohunter(N1) Casino randomly wants proof of other transactions even though they have nothing to do with the actual deposit. Therefore, I think that many players don't have nerves to disclose sensitive data, since one could earn money with personal data, etc. Checks should generally be made when making deposits, but this would no longer be worthwhile for casinos.
Do you need any screenshots or what should I do now?
Warm greetings
dreamless86
Automatic translation:
Public
Public
2 years ago
Translation
updated:
Now the VIP manager wants bank statements from October, which I don't even have yet. But he wrote that screenshots of the history would also work. What if I didn't have online banking? Why does it only become apparent after a few days that October is also needed? In my opinion, this is all harassment. Many would give up long ago and the casino can simply keep the money?
Anyway, I've made screenshots from October and I'm excited to see what's next.
Automatic translation:
