Slothino Casino - Player's withdrawal was confiscated.

My withdrawal was never payed out and they simply deleted the balance from my account. They say I didn't follow the T&C's which is not true in my opinion.

I requested to talk about the issue, management would reply to me within 3 days. Today is day 8 and still no reply at all. I have asked my lawyer to review this case as we speak because of the other bad reviews and because they don't reply.

And Slothino, I don't need a useless reply to this review for damage control of your "company". Instead you can reply to my emails to solve this issue. I will send a screenshot of this review to you by email so you know it's my account.

I do NOT recommend this casino.

Also, if u are from Netherlands / Germany / Austria they may have to pay your lost funds back. The Maltese gambling license is simply not valid for those countries. Multiple lawsuits have already found that online casino's had to refund players. More information about this is on Google and lawyers know about this too.

Dear Frank2838,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. You set the dispute value to €0. Could you please clarify how much money the casino confiscated? Have you accumulated your winnings with or without an active bonus?

Do you still have access to your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Frank2838,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Frank2838. 

I noticed that the casino informed you that your winnings were confiscated due to a maximum cashout limit. Unfortunately, if you played with a bonus wich such a limit, there is not much we could do for you. Please, let me know if there is any additional information or if I have overlooked something.

Dear Frank2838,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.