Slotexo Casino - Player’s account closure request is denied.

I have asked to close my account and they won't close it because they want me to keep playing and of course I lose. No matter how much money you put into the rockets, you will never win more than 20 euros and of course they take it away immediately if you continue. Unacceptable and fraudulent. The scammers won't close my account.

Dear chnpanag,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotexo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise what is the reason why you wish to close your account?
• Could you please specify what reason for account closure you gave to the casino when you requested it?
• Have you unsubscribed from the casino's marketing communication?
• Could you please explain what the disputed amount of 400€ represents in this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear chnpanag,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.