Slotexo Casino - Player believes that their withdrawal has been delayed.

I deposited via my visa debit card and have asked for them to deposit the $30000 into my card or into my bank account and am getting no response they keep saying they will get their financial department to contact me via email but no email has arrived

can you please advise me how to withdraw my money

regards Craig T*****

Dear craigaagpl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear craigaagpl,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear craigaagpl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You still have not released my funds and I am extremely disappointed with your company

please release my funds immediately

Where is my money?

Dear craigaagpl,

• Can you please advise if your account is verified and if yes, since when exactly?
• Did you accumulate your balance with real money or deposit?

Please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Looking forward to your response.

Regards,

Nick

My debit card

Dear craigaagpl,

Could you please respond to my question and forward the requested communication to my email?

If we do not receive the necessary information, we will unfortunately be forced to close the complaint.

Looking forward to your response.

Best regards,

Nick

Dear craigaagpl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.