Slotella Casino - Player claims that payment has been delayed.

I have sent many messages to them and they have not been answered. The team does not respond to messages

Dear alnawaf1977,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem has been solved, but why is there no one from the team responding to the messages? I sent you more than 10 messages and none of you responded to me until I submitted a complaint here and was answered directly

Thank you for your reply, alnawaf1977. I am not sure who you contacted, but I personally have not received any emails from your email address. If you contacted the casino directly, please understand that Casino.guru is not related to the Slotella Casino and we are a completely independent website.

Since your issue has been resolved, I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru