SlotClub Casino - Player’s struggling to withdraw his winnings.

Warte seit über 1 woche auf meine auszahlung,erst wollte ich die auszahlung auf meine visa karte buchen lassen,das wurde später abgelehnt mit der begründung das visa meine auszahlung von slotclub abgelehnt wurde,was nicht stimmt,habe mit barclaycard gesprochen alles in ordnung mit meiner karte,dann habe ich die auszahlung noch einmal veranlasst diesmal per bank überweisung auch das wurde mir abgelehnt angeblich ist meine bank schuld 😂😂 was auch nucht der fall ist ! Zwei unterschiedliche banken sollen eine gutschrift von slotclub abgeleht haben ??? Alles quatsch ! Slotclub ist in meinen auge ein betrüger !!

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. When you were notified about the payment being rejected by the bank, I believe it was the intermediary bank, not yours. Could you please advise if you have received any payments from this casino in the past?

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative payment method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Auf meiner visa karte habe ich schon vielmals zahlungen von slotclub bekommen,mindesten 40 eingänge.

Auf das girokonto noch nicht.

Habe aber mit visa/Barclaycard gesprochen,die haben mir gesagt das grundsätzlich keine ankommende gutschriften abgelehnt werden ! In der aktuellen auszahlung von 898 euro,sagte slotclub das es an meiner visa karte läge,barclaycard sagte mir,das sie keine transaktionen in höhe von 898 euro in irgend einer weise überhaupt sehen ! Das bankkonto/Girkonto habe ich schliesslich in absprache mit slotclub zur auszahlung eingestellt,was ja auch nicht funktionierte

Thank you very much, Martin, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Martin,

I looked at your case and emails and understand the situation. I will contact the casino and see if I can help. I would like to invite SlotClub Casino to the conversation to participate in the resolution of this complaint.

Hi Martin,

Thanks for the email. We really need a statement from the casino now.

We would like to ask SlotClub Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Martin,

I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling the form or how the MGA responded if you can manage to do this on your own (peter.m@casino.guru). I wish I could be of more help.

Best regards,

Peter