The player from Texas deposited $25 in Slotastic Casino after using promotions and quickly lost the amount across several games. The player felt cheated by the rapid loss of funds. We explained that casino games inherently involve luck and recommended reading material on payout ratios (RTP). Due to a lack of evidence proving any unfair practices, the complaint was rejected.
Slotastic Online Casino - Player’s funds lost quickly.
Amount: $25
Slotastic Online Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 months ago
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2 months ago
After receiving a couple of promotions off of coupons online without any payoff whatsoever I foolishly deposited $25 on my account with slotastic. The exact same results following the exact same method of my game playing. It took them less than 15 minutes to rob me of my $25 after switching between several games at low bet amounts.
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2 months ago
Dear Bosslady111,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Slotastic Online Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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2 months ago
Dear Bosslady111,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
As I stated before as a new player I received two different promotions where I received free spins of which I couldn't redeem only play through as they were under the minimal withdrawal amount. I played different games changing my bets on each one as I did after depositing the $25 for the first time ever anywhere on any casino. I was absolutely shocked how In less than FIVE minutes going between games and changing bet amounts that I was able to at a zero balance. I wasn't betting more than a dollar if at all but NEVER ONCE did I HIT ON ANY GAME FOR ANY AMOUNT?!
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2 months ago
Dear Bosslady111,
Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
