The player from Germany has requested a withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Slotanza Casino - Player’s withdrawal has been delayed.
Amount: €351
Slotanza Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I applied for my payout on 01/06/21 and have been put off again and again since then, it still takes and still takes, allegedly a routine check is being made. But after 6 days there was still no payment of 351 euros.
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3 years ago
Dear Fitchi85,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal request in this casino and which payment method you have opted for? Do I understand correctly that your entire winnings have been accumulated from a No Deposit bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
I withdrew and set the amount from 400 euros to 351 euros on the same day. And now I have been waiting for the payout exactly 1 week since January 6th, 21st and I think that's too long. The winnings should have been paid out a long time ago, so that's no reason to delay this for so long
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3 years ago
Translation
In the casino they advertise with faster payouts. I think 1 week is not fast. I have requested the payment by transfer to my account
Edited
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3 years ago
Do I understand correctly that your entire winnings have been accumulated from a No Deposit bonus?
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3 years ago
Translation
No, the profit was made by making a deposit and playing. How long do I have to wait now? It's been 8 days since my requested payout
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3 years ago
Translation
Hello today the money was transferred. Thank you for your help
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Fitchi85, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
