HomeComplaintsSlot10 Casino - Player’s struggling to withdraw his winnings.

Slot10 Casino - Player’s struggling to withdraw his winnings.

Amount: €600

Slot10 Casino
Safety Index:Very low
Submitted: 24 Nov 2020 | Case closed : 09 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Sweden is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

1st Withdrawal of 600 euros through Trustly The next withdrawal has been removed Trustly at withdrawal, Tried with direct withdrawal, after a few days the money is back to the gaming account, try again the same result, the money back to the gaming account. Slot 10 seems to put this procedure into system as the system counts failed withdrawals as winnings


Automatic translation:
Public
Public
3 years ago

Dear Ervin,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Do I understand correctly that you haven’t received any payment previously? Have you been advised why you can’t withdraw your winnings? Lastly, were those winnings accumulated with or without active bonus?

I realize that it might seem like a lot of queries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Public
Public
3 years ago

Dear Ervin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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