HomeComplaintsSlot10 Casino - Player’s struggling to withdraw her winnings.

Slot10 Casino - Player’s struggling to withdraw her winnings.

Amount: R1,250

Slot10 Casino
Safety Index:Very low
Submitted: 20 Mar 2021 | Case closed : 06 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from South Africa is experiencing difficulties withdrawing her funds. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

I have tried to withdraw and my withdrawal was rejected

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Public
3 years ago

Dear Lebohang,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully and withdrawn any funds in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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Public
3 years ago

Dear LebohangMaya,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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