The player from Italy is dissatisfied with lack of enforcement regarding Responsible Gaming procedures. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Paolo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. If you would like to "self-exclude" yourself permanently from the casino it will be a difficult task as this casino doesn’t offer this option. Unfortunately, there’s not even a Licensing Authority to turn to. The only recommendation that I can offer is to block the website. There are few possibilities how to do it depending on your computer type.
Please let us know if this advice was helpful. Looking forward to hearing from you.
Best regards,
Petronela