HomeComplaintsSlot10 Casino - Player’s criticizing Responsible Gaming practices.

Slot10 Casino - Player’s criticizing Responsible Gaming practices.

Amount: ??

Slot10 Casino
Safety Index:Very low
Submitted: 25 Jul 2020 | Case closed : 10 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy is dissatisfied with lack of enforcement regarding Responsible Gaming procedures. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 years ago

Dear Paolo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. If you would like to "self-exclude" yourself permanently from the casino it will be a difficult task as this casino doesn’t offer this option. Unfortunately, there’s not even a Licensing Authority to turn to. The only recommendation that I can offer is to block the website. There are few possibilities how to do it depending on your computer type.

Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Petronela

 

Public
Public
4 years ago

Dear Paolo,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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