HomeComplaintsSlot Wolf Casino - The player was unable to play any game.

Slot Wolf Casino - The player was unable to play any game.

Amount: 25 CHF

Slot Wolf Casino
Safety Index:Above average
Submitted: 29 Jul 2022 | Case closed : 15 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player was unable to play any game and requested a refund. The complaint was closed as the player stopped responding.

Public
Public
2 years ago
Translation

Deposited money with no problems but couldn't play. Support didn't help. then I wanted money back but then demanded the several documents, so far I have not been able to reset my password which - a day later - suddenly no longer works. Bad this support. No money, no game possible

Automatic translation:
Public
Public
2 years ago

Hello missdee77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Wolf Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how many games did you try to play. What exactly was the issue with them - were they unavailable or they just did not load? Did you forward them all your documents for the verification? Since when exactly is your request for refund ongoing?

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago

Dear missdee77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Public
Public
2 years ago

The complaint will be now closed for the above mentioned reason.

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