The player was unable to play any game and requested a refund. The complaint was closed as the player stopped responding.
Slot Wolf Casino - The player was unable to play any game.
Amount: 25 CHF
Slot Wolf Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Slot Wolf Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Deposited money with no problems but couldn't play. Support didn't help. then I wanted money back but then demanded the several documents, so far I have not been able to reset my password which - a day later - suddenly no longer works. Bad this support. No money, no game possible
Automatic translation:
Public
Public
2 years ago
Hello missdee77,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Wolf Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise how many games did you try to play. What exactly was the issue with them - were they unavailable or they just did not load? Did you forward them all your documents for the verification? Since when exactly is your request for refund ongoing?
Looking forward to your answer.
Regards,
Nick
