HomeComplaintsSlot Wolf Casino - The player's receiving unwanted promotional e-mails.

Slot Wolf Casino - The player's receiving unwanted promotional e-mails.

Amount: €1,000

Slot Wolf Casino
Safety Index:Above average
Submitted: 21 May 2022 | Case closed : 14 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's receiving unwanted promotional e-mails even though his account is closed. The complaint was rejected as the player stopped responding.

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Public
2 years ago
Translation

I am banned from this casino filefile

They keep trying to lure me and lie in chat I wouldn't be locked out my login proves I'm locked out

Automatic translation:
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2 years ago

Hello Wibrak,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Wolf Casino. Please allow me to ask you a few more question before we would move forward.

Could you please explain why are you banned from the casino? Did you close the account or the casino did? Did you try to contact them to stop sending you promotional e-mails or contact them in any way?

Looking forward to your answer.

Regards,

Nick

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Public
2 years ago
Translation

file Because of searches, the casino assured me yesterday that they would no longer send me any advertising. I was lied to again with advertising, even though I let myself be excluded

Automatic translation:
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2 years ago

Hello Wibrak,

Could you please forward your self exclusion request and the one where you contacted them about the promotions? Send it to nikolas.b@casino.guru.

Be sure that you have contacted the casino from the same e-mail which was excluded.

Regards,

Nick

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2 years ago

Hello Wibrak,

We haven't heard from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Edited by a Casino Guru admin
Public
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2 years ago

The complaint will be now rejected for the above mentioned reason.

Edited by a Casino Guru admin
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