The player's receiving unwanted promotional e-mails even though his account is closed. The complaint was rejected as the player stopped responding.
Slot Wolf Casino - The player's receiving unwanted promotional e-mails.
Amount: €1,000
Slot Wolf Casino
Safety Index:Above averageSafety Index
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7.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I am banned from this casino 
They keep trying to lure me and lie in chat I wouldn't be locked out my login proves I'm locked out
Automatic translation:
Public
Public
2 years ago
Hello Wibrak,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Wolf Casino. Please allow me to ask you a few more question before we would move forward.
Could you please explain why are you banned from the casino? Did you close the account or the casino did? Did you try to contact them to stop sending you promotional e-mails or contact them in any way?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Because of searches, the casino assured me yesterday that they would no longer send me any advertising. I was lied to again with advertising, even though I let myself be excluded
Automatic translation:
Public
Public
2 years ago
Hello Wibrak,
Could you please forward your self exclusion request and the one where you contacted them about the promotions? Send it to nikolas.b@casino.guru.
Be sure that you have contacted the casino from the same e-mail which was excluded.
Regards,
Nick
