Slot Strike Casino - Player's withdrawal has been delayed.

I have won a sum of money some time ago withdrew it and i still haven't recieved it yet. I have contacted the casino via email. To no avail. I played about £600 on this casino so I self excluded myself and withdrew the cash which I still haven't recieved.

Dear Lee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When did you request for your withdrawal? Was your account verified when you self-excluded? Also please, if you have any conversation with the casino relevant to the case, forward it to nikolas.b@casino.guru. Thank you in advance for your reply.

Best regards,

Nick

Hello

Thanks for your reply.

I withdrew on 17th and 18th August.

My account was verified.

As soon as I can il send you proof of conversation with the casino.

Many thanks

Lee

Dear Lee,

Please note, that withdrawals may take up to 14 days for being processed and appear on your account. I'll extend the timer by 7 days. If you will still not receive your money, we will try to contact the casino. Please keep us updated and let us know if there will be any news regarding your case.

Best regards,

Nick

Hello

The casino told me I would have it within 3-4 working days, its now been 11 days?

Many thanks

Lee

Hello its been 14 days and still nothing. I keep being told the same s**t by them aswel.

Thank you very much Lcls for informing us about your case. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lcls,

I am very sorry to hear about your issue. I will do my best to help you.

Slot Strike Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

We would like to ask the Slot Strike Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ive still not heard anything or recieved payment either.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.