The player from Luxembourg deposited money and had a small win. They have been waiting for 5 days for the withdrawal with no further communication from the casino. The player later confirmed that the issue was resolved.
Slot Planet Casino - Player's withdrawal is delayed.
Amount: €190
Slot Planet Casino
Safety Index:Very highSafety Index
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9.0
Slot Planet Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello casino guru,
I want to tell you that on Friday last week I deposited money at Slot Planet without a bonus and I got a small win ( for the first time ). I have been confirmed that within a day or two after account verification the casino will convert the funds from "withdraw pending" to "withdraw accepted". Now we have it 5 days later, the money is still in "withdraw pending" without a single message.
Is that the tactic of this casino?
I keep you informed,
kniwli
Automatic translation:
Public
Public
1 year ago
Dear kniwli,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
1 year ago
Translation
Hello,
the problem is now solved, the casino just needed documents to verify, but I was not told that.
So I wish you a nice weekend.
knwli
Automatic translation:
Public
Public
1 year ago
Dear kniwli,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
