Slot Planet Casino - Player’s winnings have been capped.

This site is HORRIBLE!!! I won over $1000 after depositing my own money (no bonus or free money from them) and they scammed me! They tried to tell me it was from bonus money and bonus spins and they had the right to cap it at $100... So they gave me $60 back and cancelled my fricken withdrawal. I'm disgusted! DO NOT PLAY THIS SITE, IT'S A TOTAL SCAM! THEY DON'T EVEN DESERVE ONE GODDAM STAR. CROOKS! Now they are trying to say my birthday is wrong on my documents they requested to prove my identity. Lol what a joke, major scam. I'm pissed

Dear Deanna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward your game and bonus histories along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I'm not sure what you mean, do you want me to send pictures of my history on the game and any communication with them?

Hello,

I'm looking for any supporting evidence that you have deposited your own funds and didn't redeem any promotional offer. If you saved the communication between you and the casino in which you've been informed about the reduction of your winnings, please forward it too. Thank you very much in advance.

Dear Deanna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.