The player from United Kingdom is complaining about unauthorized transactions. We were forced to reject this case since the player didn't have strong enough evidence to assume that transactions were sent to this casino. The player was recommended to contact the bank.
Slot Planet Casino - Player complains about unauthorized deposits.
Amount: £500
Slot Planet Casino
Safety Index:Very highSafety Index
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9.0
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Took 500£ from my account without my consent and not refunding it- no explanation why they took it , I even don’t have account with them and self excluded ages ago from all white brand casinos. Send them all proves that they charge my card, send card details and id and still nothing.
And they asking me for my iban & swift codes - what’s that to do with it?
Request no: 2787115 & Request no: 2790145
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3 years ago
Dear Aga1010,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you had an active account at this casino in the past, but it has been since deactivated? Could you please forward a payment receipt showing the unauthorized transactions? When did you notice that funds are being deducted from your bank account without your consent?
Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
I can’t remember did I had previously account with them (slot planet) but definitely had with white hat company. I couldn’t locate any contact directly to the company and was trying to communicate through slot planet
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3 years ago
Please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or friends had access to your card details and might have used it without your consent?
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3 years ago
Aga1010, I am sorry, but this is not enough for us to make a case and assume that these transactions were transferred to this (or any other) casino. We are an independent online casinos database that acts as a mediator resolving players’ disputes. Please, understand this is not a problem we could help with. The only thing I can recommend you is to contact your bank to investigate the transactions and decide what to do next.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
