HomeComplaintsSlot Madness Casino - Player unable to contact casino and withdraw winnings.

Slot Madness Casino - Player unable to contact casino and withdraw winnings.

Amount: $400

Slot Madness Casino
Safety Index:Below average
Submitted: 11 Nov 2023 | Case closed : 26 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

A player from Missouri has been unable to reach the online casino platform for withdrawing money due to a domain issue and non-existent email address. The complaint was rejected as the player stopped responding.

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5 months ago

When I try to go to the platform it says domain not found so I am not even able to communicate with the casino. I even tried to communicate through an email we had already communicated through and it says the email cannot be found. I'm super upset. I want my money.


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5 months ago

Dear carimcdowell80,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Slot Maddness Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Since when is the site unavailable? Do you have a pending withdrawal? Is your account verified? I will be waiting for your reply patiently.

Best regards,

Nick

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5 months ago

Dear carimcdowell80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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