Slot Madness Casino - Player’s withdrawal has been delayed.

I was giving 15 free spins. I won like 14$. My playthrough requirement was 140$. I completed it along with winning more. I have submitted everything they asked for. My license was approved along with my Litecoin address. I am also a depositor and not just a free ticket player. Now they are saying they can payout because of multiple chips. I didn't win anything off of the free chips. I won off of a deposit leading up to 15 free spins. I am willing to provide all the necessary documentation to prove this.

Dear mgoldberg768,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear mgoldberg768,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear mgoldberg768,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, my apologies for not replying. I honestly thought I wasn't going to receive positive feedback. I do appreciate you reaching out, it means a lot. Moving forward, slot madness never sent me anything except for the 12$ I deposited for account verification , which they approved. They also sent me an email 2 weeks ago saying my payment is on the way. I will attach it for you. Its unfair because I followed all their T&C, made a deposit, and they still denied my winnings after verifying my account

I'm sure you hear this every day, but at the time I was relieved that I had actually won something, 200 bucks may not be a lot of money to most people, but to me, it's enough to provide for my family for a short time. It's heartbreaking when unexpected events take control of your life, and then get denied when you think you cought a break. Either way sorry for the novel. Have a great day

-mike

Dear mgoldberg768,

Would it be possible to forward the communication between you and the casino regarding this matter along with your deposit, bonus and betting history for further review?

Looking forward to your response.

Regards,

Nick

Deposit

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My Transactions

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Denied Coupons

Approved Transactions

Requested Transactions

Canceled Transactions

Redeemed Coupons

Oct. 17, 08:19 am

Coupon SLOTMONSTER25 denied

Oct. 05, 02:39 pm

Manager Withdrawal approved

requested 2024-10-05 02:39 pm

$-80.07

Oct. 05, 02:39 pm

Manager Withdrawal requested

$-80.07

Oct. 05, 02:38 pm

Coindraw Withdrawal canceled

requested 2024-10-05 02:25 pm

$80.00

Oct. 05, 02:25 pm

Coindraw Withdrawal requested

$-80.00

Oct. 02, 09:55 am

Coindraw Withdrawal approved

requested 2024-10-02 09:53 am

$-16.00

Oct. 02, 09:53 am

Coindraw Withdrawal requested

$-16.00

Oct. 02, 09:53 am

Manager Withdrawal approved

requested 2024-10-02 09:53 am

$-184.00

Oct. 02, 09:53 am

Manager Withdrawal requested

$-184.00

Oct. 02, 09:53 am

Coindraw Withdrawal canceled

requested 2024-10-02 09:09 am

$200.00

Oct. 02, 09:09 am

Coindraw Withdrawal requested

$-200.00

Oct. 02, 09:08 am

Coindraw Withdrawal canceled

requested 2024-10-02 09:07 am

$100.00

Oct. 02, 09:07 am

Coindraw Withdrawal requested

$-100.00

Oct. 02, 09:06 am

Check Withdrawal canceled

requested 2024-10-02 09:05 am

$280.00

Oct. 02, 09:05 am

Check Withdrawal requested

$-280.00

Oct. 02, 09:02 am

Bitcoin Withdrawal canceled

requested 2024-09-27 02:11 pm

$280.00

Sept. 27, 07:34 pm

Coupon SLOTCLUE25 denied

Sept. 27, 02:11 pm

Bitcoin Withdrawal requested

$-280.00

Sept. 27, 10:06 am

LTC Deposit approved

$16.00

Sept. 27, 10:06 am

LTC Deposit requested

$16.00

Sept. 25, 09:44 pm

Free Spin Deposit approved

$9.00

Sept. 25, 09:44 pm

Free Spin Deposit requested

$9.00

Sept. 25, 09:44 pm

Coupon 30GALAXY redeemed

Sept. 25, 09:44 pm

Coupon LIONSPINS30 denied

Sept. 25, 09:43 pm

Coupon SPRINGSPINS30 denied

Sept. 25, 05:35 pm

Free Spin Deposit approved

$5.00

Sept. 25, 05:35 pm

Free Spin Deposit requested

$5.00

Sept. 25, 05:35 pm

Coupon SLOTPAY25 redeemed

Sept. 25, 05:34 pm

Coupon 30PLANETROOS denied

Sept. 25, 05:32 pm

Coupon MAD25 denied

Sept. 25, 05:31 pm

Coupon MAD25 denied

As far as the conversations go, I didn't save them. They definitely approved my verification, and led me to believe I would be able to withdrawl.



Alfred Whitaker

Customer Support Specialist



Messages

Promotions  

Welcome to Live Support! How can we help you today?

While you wait, wanna be the Money Maker? Use code QUICKCASH to get a 300% No Playthrough Bonus OR a ZERORULES to spin with a 275% No Rules booster.

Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:

My withdrawal still has not arrived.

Thank you for contacting us.

One of our representatives will be with you shortly.

Welcome and thank you for contacting Slot Madness. You are chatting with Alfred Whitaker from Customer Support.

HI Michael, how1

how are you today? Allow me a moment while I review your account.

Well then why did you steal it from me lol? You denied my withdrawal....and never returned my credit. And also, I never used multiple free chips in a row

Slot Madness

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2024-09-24

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Oct. 17, 08:19 am

Coupon SLOTMONSTER25 denied

Oct. 05, 02:39 pm

Manager Withdrawal approved

requested 2024-10-05 02:39 pm

$-80.07

Oct. 05, 02:39 pm

Manager Withdrawal requested

$-80.07

Oct. 05, 02:38 pm

Coindraw Withdrawal canceled

requested 2024-10-05 02:25 pm

$80.00

Oct. 05, 02:2

We're sorry but your withdrawal has been denied because you have redeemed multiple free bonuses in a row. Keep in mind that the casino allows one sign up free bonus and only one free bonus after every deposit. To play for real money, the next transaction in your account needs to be a deposit.

You didn't answer my ?. So why did I not get my 280 back

And your wrong alfred. Slot Madness

Deposit

Withdraw

Coupons

Transactions

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My Transactions

Enter the date range below and then select "Search" to get new results.

From:

2024-09-24

To:

2024-10-24

Transactions to show:

All

Oct. 17, 08:19 am

Coupon SLOTMONSTER25 denied

Oct. 05, 02:39 pm

Manager Withdrawal approved

requested 2024-10-05 02:39 pm

$-80.07

Oct. 05, 02:39 pm

Manager Withdrawal requested

$-80.07

Oct. 05, 02:38 pm

Coindraw Withdrawal canceled

requested 2024-10-05 02:25

I made deposits...

Several as a matter a fact

Because these funds were denied and forfeited Michael the verification deposit was sent back but the winnings were removed and you did play with multiple free bonuses without making a deposit in between them which Is required as per terms and conditions and there is only one $16 deposit being made in this account.

Hence the fact I'm a " depositor"

The player class change to depositor due to your deposit but this does not mean you have made more deposits and like mentioned there is only one deposit which was made after you played with multiple free bonuses.

Then how am I a depositor you dumb ass? Lol

No I deposit cash from a debit card months ago

Ending in 8367

I didn't just become a depositor after the $16 Litecoin deposit you moron

Of course your records are only going to say what you want them to

Like mentioned you made a deposit but you made only one deposit which was done in Litecoin in 9/27/2024 10:06:12 AM there are no further deposits being made on this account and yes you can become a deposit from a sigle deposit.

Okay Alfred how old is my account?

Michael the account history is accurate to your account.

Answer the question

This account was opened on 8/27/2024 11:53:35 PM.

Ok I have been a depositor since the end of August.

So what are you denying my winnings again?

Michael, I'm sorry but like mentioned this withdrawal has been denied and the winnings were voided due to the multiple free bonuses in a row.

They were not in a row, I made a deposit in between.

No Michael, there are no deposits being done in between.

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

Dear mgoldberg768,

What matters here is that you haven’t made deposits between bonus claims, rather than never depositing at all. Unfortunately, if multiple bonuses were claimed consecutively without deposits in between—and the casino restricts this practice—then any balance from free spins or bonus money cannot be withdrawn.

Is there anything else we can assist you with?

Best regards,

Nick

Really nick, that's the best you can do for me? Did you even put any effort into this at all? No offense. The terms and conditions say "multiple free chips". I was denied 2 of the three. I won off of free spins!!!! Not free chips. Bro, I won that after completing the 1800 playthrough. Let me ask this, why is their even a Play through amount if you can't play through it and cash out your winnings and why don't they tell you this in the terms and conditions?

Dear Mgoldberg768,

Whether it is a free chip or free spins, both are considered free bonuses under the casino’s terms and conditions. Additionally, the casino typically conducts its checks only when a player requests a withdrawal, which is when they determine if all rules have been followed.

You can read the casino terms (which you agreed to during registration): https://www.slotmadness.com/terms-conditions

As explained above, unfortunately, there is nothing more we can do, as the casino acted in accordance with its policies. We will now proceed to close the complaint.

Please do not hesitate to reach out if you experience any issues with other online casinos in the future.

Kind regards,

Nick