Slot Madness Casino - Player’s withdrawal has been delayed.

I was giving 15 free spins. I won like 14$. My playthrough requirement was 140$. I completed it along with winning more. I have submitted everything they asked for. My license was approved along with my Litecoin address. I am also a depositor and not just a free ticket player. Now they are saying they can payout because of multiple chips. I didn't win anything off of the free chips. I won off of a deposit leading up to 15 free spins. I am willing to provide all the necessary documentation to prove this.

Dear mgoldberg768,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear mgoldberg768,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear mgoldberg768,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, my apologies for not replying. I honestly thought I wasn't going to receive positive feedback. I do appreciate you reaching out, it means a lot. Moving forward, slot madness never sent me anything except for the 12$ I deposited for account verification , which they approved. They also sent me an email 2 weeks ago saying my payment is on the way. I will attach it for you. Its unfair because I followed all their T&C, made a deposit, and they still denied my winnings after verifying my account

I'm sure you hear this every day, but at the time I was relieved that I had actually won something, 200 bucks may not be a lot of money to most people, but to me, it's enough to provide for my family for a short time. It's heartbreaking when unexpected events take control of your life, and then get denied when you think you cought a break. Either way sorry for the novel. Have a great day

-mike

Dear mgoldberg768,

Would it be possible to forward the communication between you and the casino regarding this matter along with your deposit, bonus and betting history for further review?

Looking forward to your response.

Regards,

Nick