Slootz Casino - Player's withdrawal remains unprocessed after a month.

On 27-10-2023 i deposited 30€ on slootz with the bonus system i won a total of 900€ when i tried to cashout the next day my withdrawal was redecused to 300€ after contacting their support they said you can only win 10x your deposit thats 300€ the system removes anything above that. I understand this but a month passed by and i still didnt received my cashout i think this is a scam casino better to play at betspino.com thanks to my friend Jasper who recommended me this casino with next day payouts im not here to advertise but they can learn from such casinos dont play at Slootz i have a Verified account and still they dont pay me

Dear oktay1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, i have never cashed out on this casino before, and i dont trust them to put more funds in this account, the cashout is pending for over a month i allready send all required verification items and my account is verifiëd

Thank you very much for your reply, oktay1989. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I only have chatted with them and everytime they say they move it to the proper departement and than nothing happens i never received any mail or confirmation on the chat messages

Thank you very much, oktay1989, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi oktay1989,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Slootz Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why the player's withdrawal request has been pending for 2 weeks so far and when they can expect it to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

😕 same service as their customer service i assume and thats messed up😕

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia