HomeComplaintsSlootz Casino - Player's withdrawal is delayed.

Slootz Casino - Player's withdrawal is delayed.

Amount: €2,600

Slootz Casino
Submitted: 22 Dec 2023 | Closed : 05 Jan 2024
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Germany is experiencing issues with the casino not paying out their winnings. The complaint was closed as the player stopped responding.

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Translation

Casino doesn't pay out money

Automatic translation:
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Dear t6brmj7tq7,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Slootz Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Dear t6brmj7tq7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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