Slootz Casino - Player's withdrawal has been delayed.

Good morning

waiting for my payout October 26 of 4000 euros several times contact the chat every time the same answer all chats saved there are lines running with other casino same answers last week I discovered where 1 line went it was astonishing I picked up the phone and called the person who was the first body very reluctant, after that I noticed that he wanted to listen, he promised to call back, I spoke to him 3 days ago for some information. If I am very honest, I fear that we may forget to ever get paid, but I still hand this in to help and warn others. let's end on a positive note for the new year

willem

Hello grotestorm,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slootz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

good morning

account verified also get more payouts earlier I have also upload docs

when you will get more I have all chat contacts and emails also telefoon number company very interesting

thanks for the help, wish you and your family and friends a Merry Christmas

Dear grotestorm,

Happy Holidays as well. Please forward the mentioned evidence to nikolas.b@casino.guru.

Good afternoon

First of all, I wish you a good and healthy 2024

documents sent to you, many thanks for taking the time to help me

Greetings William

Thank you grotestorm for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you grotestorm for providing us with all the information. I hope we'll be able to resolve this issue together. I have to warn you that it seems to be a common practice of Slotz Casino to ignore us completely in our attempts to mediate any kind of issue but we are still trying nonetheless.

I would now like to ask Slootz Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Good afternoon

I actually have very interesting information to put the puzzle together, I think I know who and where this casino and the other casinos in this group operate in an email to your previous state, my details may be of great importance for all those who have been waiting for a long time, it can be very clarifying, kind regards. william

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. The casino supposedly operates under a license but we weren't able to verify this.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter