SLbet Casino - Player’s funds have disappeared from her account.

I have verified the account and played for like nine or ten months, started around at the beginning of 2020, then the first withdrawal I requested was at 28th September 2020. The website saying I need to make first withdrawal by bank transfer, so I filled the data needed, including the SWIFT code of my bank, but without the IBAN code, because that is not existing with the bank outside Europe. They replied as the transfer cannot complete but not mentioned the reason. And, they asked me to use SKRILL to withdraw, however my SKRILL account does not able to deposit money for gambling purposes, so I cannot follow their request to do deposit first and withdraw out the money.

The process of all this had undergoing for a month. I requested to withdraw by bank account or Bitcoin, which I originally deposit at the first time, and the only time I deposited. But, they not reply with further result, and then message on 29 October, told me the website would close at the end of Oct, and all money is needed to withdraw before 1 November. I tried last time withdrawal by bitcoin, which they not suggested for me from the start, and the transaction not complete yet, but the amount has been deducted from the account. And the ticket of the transaction has no data. This is a scam site for quite sure. Please aware this license activities, and I have kept the screenshots of the messages and my account. Please contact me for further details. Thank you for your assistance.

Dear Kendall,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Could you please send me all the relevant evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or you can post it here. I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

We received an email from Kendall, that the casino paid her winnings out, therefore we are closing this complaint as 'resolved'.

Thank you Kendall for turning to us for help, and, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are always happy to help!