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HomeComplaintsSky247 Casino - Player’s withdrawal has been blocked.

Sky247 Casino - Player’s withdrawal has been blocked.

Amount: 8,700 INR

Sky247 Casino
Submitted: 19 Apr 2024 | Closed : 20 May 2024
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from India had a withdrawal issue with Sky247 as the casino had blocked his account. Despite our attempts to comprehend his situation and resolve his complaint, the player failed to respond to our inquiries. Consequently, we were unable to investigate further and had to reject the complaint.

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Sky247 did not give me withdrawal and blocked my account

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Dear vikashbishnoi4923,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Sky247 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you received any explanation from the casino for why your account was blocked?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika


Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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Dear vikashbishnoi4923,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
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