HomeComplaintsSky247 Casino - Player’s account has been closed.

Sky247 Casino - Player’s account has been closed.

Amount: 8,700 INR

Sky247 Casino
Safety Index:Low
Submitted: 12 Oct 2024 | Case closed : 29 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 weeks ago

The player from India reported that Sky247 casino had blocked his account, preventing him from accessing his funds. The Complaints Team had attempted to gather more information by asking the player about his password reset attempts and the nature of his winnings. However, due to the player's lack of response to these inquiries, the complaint was unable to be investigated further and was rejected.

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1 month ago

Sky247 casino block my account and my money in stuk in sky247

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1 month ago

Dear vikashbishnoi4923,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • I see that there is a message that you should reset your password. Have you tried this option?
  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 month ago

Dear vikashbishnoi4923,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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