Sky247 Casino - Casino has blocked player's verified account.

Sky247 casino doing froud with Indian players,

If someone won big amount so sky247 casino blocked account by name of suspicious activity,

I sure I'm real player just playing and won good amount but today sky247 locked my account and saying they will never re-open my account,

My account is already verified,

I have done a withdrawal 6 days ago that's pending,

Sky247 done Froud with me.

Please help me.

#my account is already verified.

# I'm playing Casino and some bet also.

#sky247 is a froud

Dear Akib,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sky247 Casino.

Please note we received 2 complaints for the same issue regarding this particular casino account. If you have 2 logins in the casino as well, kindly note that this is prohibited by the casino rules, and that will prevent us from helping you.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly your account was blocked?
• Did you achieve your balance with the help of bonuses? 
• Could you please specify how much the casino withheld from you?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi sir thank you so much for your response,

*Could you please advise how long were you a player of the casino and when exactly your account was blocked? - my account locked yesterday 18/03/2024

*Did you achieve your balance with the help of bonuses? - no i don't use any bonus, ( I'm deposit money and play )

*Could you please specify how much the casino withheld from you? - sky247 casino support saying my account is blocked and never reopen, they said in my account suspicious activity, but I sure there's nothing wrong I'm just good player so I'm won 44 lakhs rupees they doing froud.

My account is blocked and under review,

*Could you please share your communication with the casino? - I'm attached live chat support screenshot here ,

Dear Tomas,.

This is the website url - sky247.live

Sky247.live doing froud with me, I'm won big amount 44 lakhs rupees so they blocked my account name of suspicious activity, nothing suspicious activity in my account , I'm won big amount so they doing froud with me, please help me

Kindly please forward my complaint.

And invite sky247.live casino representative.

Hi Tomas sir,

Please help me,

Sky247.live still blocked my account, because I'm won big amount,

I have big amount in my account that's why they doing froud with me,

Already 7

Thank you very much, Akib, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Please help me,

Sky247.live still blocked my account, because I'm won big amount,

Dear branislav

Please response sir and invite sky247 support representative.

Hello, Akib,

I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Sky247 Casino team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account and/or withdraw his winnings?

Is it only a common account review or did the casino confiscate the disputed winnings?

If we are talking about a breach of the casino's Terms and Conditions and the funds were confiscated, is the casino able to substantiate it with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Thank you inviting the sky247 ,

I hope they will activate my account so I can withdraw my funds and play again.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Branislav,

They never respond in this complaint,

Please sir you contact to there live chat support regarding my account under investigation issue,

This is website link - https://www.sky247.live/in/en

Please help me contact them

Dear Branislav sir ,

Sky247.live support never respond in my complaint they are froud casino,

I'm contacting again there live chat sky247 live chat support said my account is under investigation,

Today is 1 months complete still my account is under investigation,

This is totally froud casino.

Branislav sir Please join there live chat support and contact from my behalf,

Please join live chat from my behalf and ask sky247 casino to unlock my account,

htt



Dear Akib,

Thank you for the tips on how to do my work.

Anyway, since we have not received any relevant response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more possible way how you can speed the process up or try to get your winnings - to file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) and use a "Contact" button or by sending your complaint to complaints@gaming-curacao.com/info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if needed.

If there is any progress with your issue or you need help, please let me know about it at branislav.b@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru