SixDot Casino - Player’s withdrawal is delayed due to verification issues.

I won’t take up much of your time. This casino is simply infuriating with its stupidity. I am asking to withdraw my deposit without any winnings. They are asking me to send them a selfie in front of my house, but I can't do that because I live in a different city. Please resolve this issue. I just want to complete my verification and get my deposit back. They are driving me crazy.

Dear GODENKOR,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying the selfie seems to be the only issue?
• Have you provided any other documents to verify your identity and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

checking a selfie with a house is the only problem in this case! I sent a selfie with a document, I also sent a selfie with a date sheet hello casino and a document! I sent a bank statement, they all accepted it, and now they demand a selfie with a document against the background of my house!

Thank you very much for your reply, GODENKOR. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I apologize for the bad words, but they just pissed me off with their stupidity, they asked me to take new selfies every time, it’s hard to please them

Do I understand correctly that you made the deposit and never placed any bets? Did you activate any bonuses on top of your deposit?

What are these questions for? I'm going through the verification stage

my case is related to account verification, not to bets and casino games

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I didn't use bonuses, I played different games

Could you please clarify how much money you currently have in your casino account?

89 dollars

Thank you very much, GODENKOR, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi GODENKOR,

I've just reviewed your case and am sorry to hear about your struggles with address verification. I will try to help you by contacting the casino and we'll see what can be done if they reply. In the meantime, could you please specify if you initially provided your old address, where you used to live? Is this where you have a permanent residence? Does your bank statement contain that address?

Dear SixDot Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the issue? Please, specify the conditions for the refund in this particular case. Have you received other documents to confirm the player's address?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru

Kind regards,

Natalia

Dear GODENKOR, after checking your issue with the casino representative, I have just been informed that you will be refunded 50 USDT without any further verification. The casino support will contact you soon. Please, let me know when you have any news from them.

they contacted me by mail, i gave them my wallet but no refund yet

Dear GODENKOR, thank you for confirmation. Please, keep me informed about your refund. I hope you'll receive the payment soon.

the refund was made

Dear GODENKOR,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia 

Casino.Guru