The player from Italy is unable to withdraw funds as their account remains locked, despite repeatedly attempting the video selfie verification process. They believe the casino is using this as an excuse to stall and deny payment.
The player from Italy is unable to withdraw funds as their account remains locked, despite repeatedly attempting the video selfie verification process. They believe the casino is using this as an excuse to stall and deny payment.
The player from Italy is unable to withdraw funds as their account remains locked, despite repeatedly attempting the video selfie verification process. They believe the casino is using this as an excuse to stall and deny payment.
Hello, my situation is very similar to other complaints I've seen on your site. They haven't unlocked my account, and I keep doing the video selfie procedure from their link. They are stalling, not paying, and using this link as an excuse to do what they want.
ciao , la mia situazione è molto simile ad altri reclami che ho visto sul vostro sito, non mi sbloccano l'account e io continuo a fare la procedura di video selfie dal loro link , prendono tempo non pagano e con la scusa di questo link fanno quello che vogliono
Dear tonynicotraig,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear tonynicotraig,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
I didn't use bonuses, I played little on all the games, the casino keeps asking me for the selfie video from their link via email, I've done it 40 times but they don't even tell me it's not good, they just tell me to do it again and again
non ho usato bonus, ho giocato poco su tutti i giochi, il casino continua a chiedermi il video selfie dal link loro via email l'avrò fatto 40 volte ma neanche mi dicono che non va bene mi dicono solo di rifarlo al infinito
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