Sisal Casino ES - The player’s waiting for a refund of his deposits.

€ 25 that I enter, they deducted me from my account but they do not appear in my ATM. So I've been more than 10 days and they give me long. The worst room to play I have ever known. Do not enter here your money is in danger.

Dear Humberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not completely sure I understand what happened. You deposited €25. The deposit was credited to your casino account, then deducted, but it has never been returned to your bank account. Is that correct?

Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Kristina

Enter 25 for paypal. From my paypal account my balance was left (part of paypal and part of the bank) in sisal put the deposit in process (it continues to put the same after 13 days) and they never added the money to me. is to claim them and claim them and tell you that they have financed it or another department or that they do not know anything or that they are on vacation. And they do not apologize (just yesterday, after several days they apologize) In summary, enter, they charged me but my Deposit was never made effective and I have been like this since day 14. I will never play with them again. Sisal.es does not seem serious to me.

Would you be so kind and forward me the communication with the casino to my email address kristina.s@casino.guru?

Dear Humberto,

I haven't received any emails from you. We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much Humberto for your email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Humberto,

I looked at your case and understand the situation. I will contact the casino and see if I can help.

We would like to ask the Sisal Casino ES to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Humberto,

I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. There's also an option to submit a complaint on this website (https://sede.ordenacionjuego.gob.es/tramite/login/inicio.jjsp?idConvocatoria=185). Let me know how they replied (peter.m@casino.guru). I wish I could help you more.

Best regards,

Peter