The player from Russia successfully made one withdrawal but has subsequent withdrawals blocked, with the casino stating the game content is under review by the risk department. There has been no request for documentation or communication from the casino regarding the review timeline.
Sirwin Casino - Player's withdrawals are delayed due to account review.
Amount: $974
Sirwin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 13h 2m 30s
Case summary
10 hours ago
Public
Public
2 days ago
Translation
I was able to make one withdrawal from the casino, after which they closed further withdrawals, citing: "Your game content is under review by the risk department." The issue is that while I understand checks might be conducted, there was no request for documents, no emails sent, and no specified timeline. I kindly ask for assistance in resolving this matter and returning my money. If a representative from the casino is here, I would like to request an explanation of the situation.
Automatic translation:
Public
Public
13 hours ago
Hello XLXX4N,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sirwin Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- Did you play casino games or sports betting?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
