Sirwin Casino - Player’s withdrawal is delayed for over three weeks.

Hello. I have not been able to withdraw my money for three weeks or more. I made a deposit of $276. I played games and my balance was $169. I wanted to withdraw but they did not withdraw it, I received a message: Your account is under review due to suspicion of opposing bets. After the review by our provider, you will be contacted and informed via email or your preferred method of contact.

This check has been going on for 3 weeks now. The support service says that they will check during the day and they keep answering like this: Transcripts:

Agent Amy has joined the chat.

[21:51:15] Amy: Hello, welcome to our site SIRWIN, my name is AMY, how can I help you?

[21:51:25] Andrey: Hello

[21:51:29] Andrey: I can't withdraw

[21:51:41] Andrey: writes that an investigation is underway

[21:51:50] Andrey: it's been going on for 3 weeks already

[21:52:02] Amy: I'm checking

[21:52:47] Amy: Your account is being investigated for possible counter-betting. After that, you can shoot.

[21:52:59] Andrey: I know that they are checking him

[21:53:05] Andrey: They've been checking it for 3 weeks now

[21:53:12] Andrey: Don’t you think this is too much?

[21:53:49] Andrey: do something

[21:54:11] Andrey: what kind of casino is it that checks for three weeks

[21:54:17] Amy: this will be short

[21:54:28] Andrey: I was told this two weeks ago

[21:54:42] Andrey: then they answered that it would be short a week ago

[21:54:48] Amy: Don't worry, it will be over soon.

[21:55:08] Andrey: I've already been told the same thing

[21:55:13] Andrey: a week ago

[21:55:15] Andrey: a week has passed

[21:55:19] Andrey: and that won't be soon

[21:55:47] Andrey: do something

[21:56:04] Amy: It will be concluded within tomorrow

[21:56:19] Andrey: do you promise?

[21:57:33] Amy: I can't promise, just wait

[21:57:59] Andrey: Do you guarantee that it will be finished within tomorrow?

[21:58:19] Andrey: I need guarantees, they wrote to me like that three weeks ago

[21:58:35] Andrey: and three weeks have passed, and they wrote that it would be finished within a day

[21:59:03] Andrey: I will complain about your casino on all forums

[21:59:06] Andrey: I've had enough

[21:59:17] Andrey: you are illegally withholding my money

[21:59:24] Amy: Please connect tomorrow and get the information.

The transcript will be sent to "a***@yandex.ru" after the chat ends.

[22:00:28] Andrey: your casino already has a rating of 3.5 and it will get even worse

[22:04:28] Amy: Thank you for visiting us. We would be honored to welcome you as the Sirvin family. Be sure to follow us on social media to stay up to date with our latest offerings!

Do something about these casinos, I was taken in by their high rating. But in fact they simply do not withdraw money, covering it with some opposite rates. And according to the reviews I read that many have problems. I will attach all the screenshots. I did not participate in the bonus promotions. I played back my deposit more than twice, although according to their rules, once is enough.

Dear asbest3000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I never drew any conclusions

The casino does not have KYC verification

I didn't take any bonuses, I got the balance after placing only the deposit

There will be a month of checking soon. Do something. The casino is a scammer. It shouldn't be like this. They stole my money and the rating is so high. How can I trust the rating now. Do something. Why doesn't the casino respond???

Now the money has been withdrawn!!!, after 3 weeks. Now you can download the review that I left. It should not be like this, that the casino just keeps the money!

The complaint can be closed!

Dear asbest3000,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru