Sirwin Casino - Player's withdrawal is delayed due to review.

Hello,

I'm experiencing an issue where the casino refuses to process my withdrawal! They claim that there is some kind of transaction review in process.

It has already been a week, and there are no results. I don't understand how a review can take a week.

"Your game content is under review by the risk department."

This is the notification I receive every time I submit a withdrawal request.

Initially, they told me to check back in 6 hours. But nothing changed. I tried contacting them every 6 hours and kept making withdrawal requests, all without success. It's been a WEEK doing this!

The chat support doesn't provide any specifics. They don't inform me how long the review will take or when it will be completed.

Please help me resolve this situation.

Dear lapko,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina