Sirwin Casino - Player’s withdrawal has been denied.

Hello, I made a deposit of 240 dollars at the casino. According to the casino rules, you need to wager the deposit once in the live casino or slots. I wagered about 400 dollars. My account balance became 481 dollars. I initiated a withdrawal, but it was denied. They wrote that I need to wager my deposit 10 times in slots. They've made this up. Please help me withdraw my money. I made several bets in roulette and the rest in the stock market.

Dear nankaer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how exactly you placed bets on the "stock market" in an online casino?
• Did you activate any bonuses on top of your deposit?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear nankaer

Thank you very much for reaching out. We understand your dissatisfaction, but we have checked your account and we have seen that you have withdrawn all your funds without a problem.

If you have any questions do not hesitate to contact us at spport@sirwin.com



All the best

The Sirwin Team 

YES I withdrew the money, but that’s not possible, I then lost in the slots. And then I didn’t put x10 as you said, but I put x1 and you took it out. What does it mean that you are doing this on purpose!

Hello everyone,

Thank you both for your replies.

nankaer, unfortunately, I don't understand your last message. Did you withdraw your winnings or not? Do you currently have any remaining balance in your casino account?

Dear nankaer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.