Hello Stephen,
Unfortunately, if the casino doesn't reply, we will beforced to close the complaint as unresolved. This will have a negative influence on the casino's rating and your complaint will be shown in our review, so all other players can read about your experience. I completely understand this is not a satisfactory solution for you, but when the casino isn't responsive, we aren't able to continue our investigation.
Hello Stephen,
Unfortunately, if the casino doesn't reply, we will beforced to close the complaint as unresolved. This will have a negative influence on the casino's rating and your complaint will be shown in our review, so all other players can read about your experience. I completely understand this is not a satisfactory solution for you, but when the casino isn't responsive, we aren't able to continue our investigation.