Sin Me Casino - Player is dissatisfied with compensation from this casino.

Hi.

i found this casino on a casino review site, it stated that U.K. players accepted.

i signed up and made several deposits, quite a few to be honest.

anyway upon reading reviews it came to my attention that this casino does not hold a valid U.K. gambling commission licence, or any licence for that matter.

after taking to people on a forum they made me aware that this casino should not be allowing U.K. players as they don’t hold a U.K. gambling commission licence.

i looked into this as I wanted to know if this was true and it in fact was.

as soon as I had read the information on the UKGC site I contacted the casino and explained this and asked for my deposits to be returned as I should never of been allowed to play.

i sent them screen shots for proof, I contacted the Curaçao gaming licence As they advised me that they held a licence from them.

the Curaçao gaming licence replied by saying they have no connection to this casino and what they have told me is false and misleading.

The casino gave me 180 euro as this was 15% cash back.

my argue is that all deposits should be returned.

the casino is now completely ignoring me and accused me of pretending to have a gambling problem.

Dear Kirsty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that it might be very difficult to find justice with the casino operating without any license and this casino is, unfortunately, one of them, therefore I am not sure we will be able to help.

No license regulations might result in less effective player protection and worse approach towards the UK players in comparison with casinos licensed by UKGC. Therefore, we always recommend our UK players to prefer playing in casinos targeting players from the UK (those have to offer GBP as currency, bonuses for UK players, etc).

I would like to know if there are some winnings, that were confiscated due to the fact you are from the UK. If you lost all your balance during the gameplay, then I am afraid we can't help you, and the refund of your deposits is not an option in this case, especially when you were offered the cashback as compensation and you accepted it. All depends if you lost your balance fairly.

Also, I would like to see the way this casino accused you of pretending to have a gambling problem. Is there any proof in the form of an email message, that you could forward me or a screenshot you could post here?

Thank you very much in advance for your reply.

Best regards,

Kristina

this is a screen shot of part of the email we’re they accused me of pretending to have a gambling problem.

they are also accusing me of fraud? Seriously, the only people committing fraud is them as they’re not paying the required taxes to the UKGC.

Thank you.

Hello Kirsty,

I know that this complaint is connected to this complaint, and you probably will read my message there as well:

https://casino.guru/all-wins-casino-player-s-husband-wishes-to-receive

I explained there many points that are also applicable to this complaint. Additionally, I believe no support would make an accusation like this without a valid reason (which I don't know what their reason was, because there is only a part of their message and I don't know what happened beforehand).

At this point you can only complain about bad customer support - we can add this to the review (after testing) but no refund, I am very sorry.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.