Deposited 50€ on 2022-06-03, submitted withdrawal request of 1100€ on 2022-06-05 after completing the bonus wager. After a while they informed me that they have "adjusted" my balance to comply their bonus terms.
Their bonus terms state, and everyone can go and read it https://simsino.com/bonus-terms 2.12:
"The maximum cashable cap with every bonus claimed is 5000 EUR (or the equivalent in any other currency) for deposit made over 50 EUR (or the equivalent in any other currency). Any deposit match bonus promotions triggered with deposits below 50 EUR (or the equivalent in any other currency) will be subject to a max cap win of x 10 the amount of the original deposit."
Note the word below. So my deposit was 50€ which is not below 50€, and as I explained them this maximum win cap for deposits under 50€ can by their terms not apply to it. They simply do not state what if any win cap there is for deposits exactly 50€. Now they are trying to make one up out of thin air.
So my balance was "adjusted" to 500 from the 1100 I had left after wagering the bonus. I quote the support message I got after I reached out:
"Since your deposit has not been over 50EUR, we reserve the right to adjust the bonus winnings to 10 times the amount of the deposit with which the bonus was claimed (https://simsino.com/bonus-terms)."
I tried to reason with them but they are not cooperative in this matter.
Deposited 50€ on 2022-06-03, submitted withdrawal request of 1100€ on 2022-06-05 after completing the bonus wager. After a while they informed me that they have "adjusted" my balance to comply their bonus terms.
Their bonus terms state, and everyone can go and read it https://simsino.com/bonus-terms 2.12:
"The maximum cashable cap with every bonus claimed is 5000 EUR (or the equivalent in any other currency) for deposit made over 50 EUR (or the equivalent in any other currency). Any deposit match bonus promotions triggered with deposits below 50 EUR (or the equivalent in any other currency) will be subject to a max cap win of x 10 the amount of the original deposit."
Note the word below. So my deposit was 50€ which is not below 50€, and as I explained them this maximum win cap for deposits under 50€ can by their terms not apply to it. They simply do not state what if any win cap there is for deposits exactly 50€. Now they are trying to make one up out of thin air.
So my balance was "adjusted" to 500 from the 1100 I had left after wagering the bonus. I quote the support message I got after I reached out:
"Since your deposit has not been over 50EUR, we reserve the right to adjust the bonus winnings to 10 times the amount of the deposit with which the bonus was claimed (https://simsino.com/bonus-terms)."
I tried to reason with them but they are not cooperative in this matter.