Simon Says Casino - Player’s trying to withdraw his winnings.

Hey! I wanted to give this casino a go and accepted their 20£ free chip. I hade a lovely time playing within terms and conditions and ended up with balance of 80€ after finishing wagering. When attempting to cash out 60 which was max withdrawal on this offer i see that i am not able to place any withdrawal cause of min and max limits on all methods set to 0. I then sent an email to their support on the 27th of april about wishing to withdraw and once again on 4th of may. I also tried calling their phonenumber listed on the site but was connected to 1881 which is a phone number service here in norway. So if you please could help me get in contact with simon says and help so i can get my withdrawal that would be awesome.

tl:dr - I am not able to cash out my winnings from welcome free chip. I get no respons from livechat, email or phone and suspect that i never will be able to get in contact to process withdrawal.

Dear Karsten,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that the bonus you played with was the sign-up offer of £20?

Would you be so kind and indicate which email support you tried to get in touch with? I found  more email addresses (http://simonsayscasino.com/support):

support@simonsayscasino.com

accounts@simonsayscasino.com

general@simonsayscasino.com

Looking forward to hearing from you.

Best regards,

Kristina

Yes i used the 20 signup offer chip I emailed the support and account email adresses. No responses still.

Thank you very much Karsten for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Karsten,

I’ll be taking care of your complaint from now on. I’ll contact the casino representative and see if I can help.

I would like to invite Simon Says Casino to participate in the resolution of this complaint.

Welcome andrej! Hopefully someone responds 🙂

We would like to ask Simon Says Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Karsten,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.