The player from Ireland is experiencing difficulties accessing his account due to alleged self-exclusion. Player’s complaint has been resolved successfully.
Simba Slots Casino IE - Player’s account has been blocked.
Amount: €500
Simba Slots Casino IE
Safety Index:HighSafety Index
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8.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Problem with my account says self excluded, I did not add this feature, I had nothing only problems since I've been with this slot provider , I'm now locked out of my account , my account is fully verified, I have all the emails and screenshot s to take this matter further if needed, I just want to be paid my real cash balance in my account that belongs to me so I can close this account , because this is very frustrating
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2 years ago
Dear Davejlyon84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with the casino? Could you please advise if you have self-excluded yourself from any other casino in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Since my email the case has being resolved and my account has being closed with simba slots jumpman gaming
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2 years ago
Thank you very much, Davejlyon84, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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2 years ago
Thank-you for your help , I resolved problem with jumpman gaming and managed to close my account, this was the most frustrating experience with a gaming provider I've ever had , !!! Thanks once again and I will leave a great review for you , regards David
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Davejlyon84, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
