SilverSands Casino - Player complains that he didn’t win anything.

From the 24/12/2020 they did an update on all there games from that day the casino is docked there is no payouts because bigger then 2k and if you withdraw some of your funds it’s 100% Guaranteed that you going to loose your cash race days are utter shit it’s all over before it even begins and days that it runs longer then 5min you don’t have enough money to continue in the race playing one game you will never win shit please go check the people winning the race nights are all the same people all the time

Silversands poker is one big scam and if you think this is how we going to end this fight dead silversands you have a thing coming chance back to the old update before the 24/12/2020 and you can still turn things around look at the jackpot from before the 24/12/2020 and have a look at it now it’s clear there is something cooking

Dear Adriaan,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

PS: Could you please advise if the currency is the correct one?

Thank you for the feedback and I’ll go read the payout

Can you request a update sheet from them for the 24/12/2020

I'm afraid it is not in our competency.

Could you please advise how you wish to proceed with this case? Thank you.

Dear Adriaan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.