SilverSands Casino - Player can't access the casino account.

I need my login information and password I can not access it

I made a deposit and lost it

Dear wendyvanvuuren,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that you contacted Casino.guru. We are an independent online casino database that acts as a mediator in resolving players’ disputes and we do not have access to your login information. Not even the casino itself knows your password and only you are responsible for remembering and keeping this information safe.

I can only recommend that you contact the casino directly and hopefully they will be able to assist you with this.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Thanks

Thank you very much for your reply, wendyvanvuuren. Have you managed to get in touch with the casino? Were they able to help you?

Dear wendyvanvuuren,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.