Silverplay Casino - The player struggles to verify his account.

Hi I'm very surprised with the slow response and process on their KYC - i've sent my documents they answer one email per day at the same hour seems like the only work 1 hour per day.

I think is very unfair to take deposit straightaway but to pay they take the time that they want. Compere to other casinos this is extremely SLOW

could you please get in touch with the in order to speed up my process and also fix their internal process?

Hello Phill,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silverplay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Phill,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed as the player stopped responding.