The player's keep receiving promotional e-mails even though his account is closed for over a year. The complaint was closed as the issue was not related directly to the casino.
Silverplay Casino - The player's keep receiving promotional e-mails.
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Silverplay Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, for a few days I have been receiving dozens of SMS a day advertising this casino asking me to sign up with bonuses and more. I notified the casino about what happened to me (I had an account last year that I closed due to bad reviews) and THEY DID NOTHING! .I attach a screenshot to let you understand what I'm talking about (even now that I'm writing I received one). I managed to block the email and despite having written even with bad manners to stop it they continue to insist on sending me emails (I managed to block them because the address from which they come is visible but not the SMS because I don't see any number). Please help me I also tried to write on whatsapp to this number connected to this 47-PARTNERS who refer to SILVERPLAY but do not answer calls or messages. Please help me solve this problem. the phone number they refer to is this +44 73******
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Hello Davesaint,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silverplay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is your account closed in the casino? Did you ever request from them to stop sending promotional material to you? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Good morning, thanks for the reply, I don't remember how long the account has been closed but it has certainly been several months. I contacted the support directly via email and also online via chat explaining what happens with that provider to which THEY are connected and to which THEY HAVE PASSED MY DATA WITHOUT ANY AUTHORIZATION. In summary: I wrote an email and contacted the support via online chat and explained in both cases also providing the screenshots they asked me. They wrote to me (ONLINE in CHAT) that I would not receive any more communications, but on the contrary they have INCREASED. SMS during the day and the NIGHT without restraint and shame.
Thanks for understanding
Automatic translation:
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1 year ago
Hello Davesaint,
Based on the screenshot you provided you must use Apple device - you can easily try to block the SMS by clicking on the 47-Partners icon - Info - and block on the bottom of the panel.
Please try to do so and let us know the outcome.
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1 year ago
Translation
Sorry, but it's something I know has memory and it DOESN'T WORK, since the number is not visible. Is this the answer you can give me? So the casino can QUIETLY BOTHER ME DESPITE THE EMAILS AND REMINDERS THROUGH THEIR CUSTOMER SUPPORT?
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1 year ago
Hello Davesaint,
We always try to find the easiest solution first. I still believe that the number could be easily blocked by you, just have to be blocked in every possible application (WhatsApp, Telegram or anything you have installed). Also unfortunately we can't punish the casino for such issues as the promotional messages may be sent out by a 3rd party provider and not directly the casino.
I'm sorry that we can't provide any further help but as it is not relate directly to a single casino, there isn't much we can do.
Best regards,
Nick
